Privacy Policy

Who we are

This website is operated by Sham Habib For Trading SPC (trading as SHAM HABIB Medical Supply), Commercial Registration No. 1599839, Sultanate of Oman. We are responsible for the personal data described in this policy.

What we collect

When you send an enquiry or request a quote, we collect the details you enter in the form:

• your full name, organisation, email address, telephone number and country;
• the details of your request — enquiry type, specialty, brand, products, quantities and any message;
• any file you choose to attach, where attachments are enabled.

How we use it

We use your enquiry details only to respond to your enquiry — to prepare product options and quotations, to coordinate supply, and to contact you about that request. We do not sell your personal data, and we do not use enquiry details for marketing.

By submitting the form, you agree to us processing your details for this purpose.

Newsletter updates

If you subscribe to updates, we collect your email address and use it only to send you news about our products, brands and services. The address is sent by email to our team; the website does not keep a list. You can unsubscribe at any time by replying to any update or by emailing us.

How your enquiry is handled

Your enquiry is sent by email to our team's inbox. The website does not keep a database of enquiries, and attached files are forwarded by email only — they are not stored on the website.

Where needed to fulfil your request, we may share relevant details with manufacturers or logistics partners involved in that supply.

Technical data and cookies

This website does not use cookies, analytics or advertising trackers. Like most websites, our hosting provider records standard technical information — such as IP address, browser type and the pages requested — to deliver the site securely. We also use your IP address briefly to limit repeated form submissions and protect against spam.

Service providers and transfers

The website is hosted by Vercel, and enquiries are delivered through our email service provider. These providers may process data on servers outside the Sultanate of Oman, and they handle it only to provide their services to us.

How long we keep it

We keep enquiry emails for as long as needed to handle your request and any resulting order, and as required by applicable law. You can ask us to delete your details at any time.

Your rights

Under Oman's Personal Data Protection Law, you can ask to access, correct or delete your personal data, or withdraw your consent. To make a request, contact us using the details below. If you are not satisfied with our response, you may complain to the Ministry of Transport, Communications and Information Technology.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.